Since 2019, Downer has implemented our Human and Operational Performance (HOP) program to create a learning culture inside the organisation and among clients and delivery partners. HOP is a human-centred approach to business improvement and innovation using real-world experience to drive organisational change. HOP is proving a game-changer for Downer's water programs, which involve high-risk construction and maintenance work in urban and remote locations. Applying HOP has created a culture where proactive insights and improvements are 'business as usual'. These come from the full spectrum of work and are not simply a reaction to incidents or unwanted outcomes.
Citation: Oberg, M., Wright, D. and Allred, T. 2023. Empowering people to think differently: Driving blue sky thinking tobusiness-as-usual at Downer. In: Strategic Thinking In Practice. QWater’23 Conference (9-10 Nov 2023).Australian Water Association.